Our Process — Fern

Our Process

At Fern, we transform homes with the best heat pump systems available, backed by expert installation and our commitment to your long-term comfort.

1

Initial Assessment

We collect basic information about your home, including energy usage, to estimate the best size of heat pump for your home. Most HVAC contractors will just look at your existing equipment and do some guesswork on size. This often leads to not only paying too much for oversized equipment, but it also negatively impacts efficiency and comfort in your home.

2

Instant Quote

With that information in hand, we typically have enough data to provide you with an initial quote. No waiting for a salesperson to come by and get back to you. If we need more information, we'll reach out to you for clarification.

3

Site Visit

If you like what you see, we'll schedule either a virtual or in-person visit to verify installation details and to answer any questions you may have.

4

Project Planning

If you're ready to move forward, we'll schedule a time to install your heat pump. Throughout the whole process you'll have a single point of contact who will be managing the project and available to answer any questions.

5

Installation Prep

Ahead of installation day, we'll provide a summary of the work we'll be doing and a rough schedule for the day.

6

Installation & Training

Before we leave, we'll show you how to use your new equipment and make sure you're happy with the work we've done and answer any questions you may have.

7

Ongoing Support

For the first year after installation we'll also be available to make any adjustments necessary and do seasonal check-ups.

Why Choose Fern

Single Point of Contact

One dedicated project manager handles your entire installation from start to finish.

Expert Sizing

We use detailed analysis instead of guesswork to ensure your system is perfectly sized for your home.

Transparent Pricing

Get upfront pricing with no hidden fees or surprise costs during installation.

Certified Technicians

Our team is fully certified and trained on the latest heat pump technology.

Ongoing Support

We provide first-year support and seasonal maintenance to keep your system running optimally.

Quality Guarantee

We stand behind our work with comprehensive warranties and satisfaction guarantees.

Ready to Get Started?

Join the hundreds of Ottawa homeowners who have already upgraded to efficient, comfortable heat pump systems.

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Contact

Fern Comfort
We come to you. Serving Ottawa and surrounding communities.
Mailing address
499 Preston St
Ottawa, ON K1S 4N7
Mon–Fri 7:30am–5:30pm

Servicing Areas

Ottawa
Kanata
Orléans
Lanark
Greely
Stittsville
Kemptville
Manotick
Smiths Falls
Nepean
Barrhaven
Blackburn Hamlet
Munster
Richmond
Vankleek Hill
Russell
Winchester
Merrickville
Perth
Carleton Place